|
I already have an existing website and want to change it over to eQuality. How
hard will it be?
(back to top)
eQuality
makes the transition from your existing website to our online catalog as smooth
as possible for you and your company. Our trained staff is experienced and able
to handle the process of transition, saving you the worry and hassle of
switching your website.
How much do you
charge to set up my new website?
(back to top)
eQuality does not charge ANY fees for setup of
your new website. Once you make the decision to join with eQuality Internet, you
simply pay the monthly fee, and we will get your web site set up within 10
working days.
When I get my website, how much does training
cost?
(back to top)
eQuality does not charge for training. Once your
website is activated online, our customer training specialist will call you to
schedule training. This training is ABSOLUTELY FREE. After training is
complete, we offer FREE support to answer any questions you may have about your
website. Not only that, but we also give you, the administrator, access to our
online Manual to find answers to any common questions you may have.
What kind of customer service can I expect from eQuality?
We are a business dedicated to providing our customers with the best service
around. When calling our customer service center, you will know who you are
talking to every time you call us, and will find that we are able to
attend to 90% of our customers needs in a timely and reliable manner. We love
our jobs and it shows by the quality service we give to our customers.
I have special pricing for some of my customers. What does
eQuality offer to help me with that?
(back to top)
eQuality websites give you the ability to create
custom contracts for your customers. You will have the ability to create and set
prices in these contracts for your accounts. It is incredibly easy to use. We
also offer a special feature to our customers that enables them to set prices
for all of their customers without having to create a custom contract. You will
find the eQuality websites very easy to use no matter what your level of
knowledge is.
What kind of features do eQuality websites offer that my
customers will like?
(back to top)
eQuality offers several features that you customers
will enjoy. One feature is our Online Order Administration. This is for
purchasing agents or managers that need to approve employee
purchases before you fill them. Your customers will have the ability to set
order minimums and order maximums to control their employee spending if they so
desire.
Another feature that your
customers will like is
their ability to create a
Shopping List.
Your customers have the ability to create and edit a shopping (favorites)
list of their favorite items to make their online experience as convenient as
possible.
Your customers also have the ability to see their Order History and
Custom Contract anytime.
Your customers have the ability to view past orders, as well view and place
order from items on their custom contract.
Finally,
for those of you who have GSA/JWOD customers,
we support your customers by offering GSA/JWOD
substitutions in our online catalog.
Do you offer integration with my current
software?
(back to top)
eQuality offers
integration with the following types of software:
-CSV
-XML
-QuickBooks
-Excel
These components are available to our customers to integrate orders with these
accounting systems. For more information about this feature, give us a call.
Can I Add
Links to other Web sites from my eQuality site?
(back to top)
Absolutely. eQuality will gladly link to another site
for you from your online catalog. Once training for your website is complete,
just let our customer service representative know and we'll be happy to help
you.
Can I put my own unique products into the eQuality
catalog?
(back to top)
Yes. Part of training
you to use your website includes how to integrate your unique items with our
online catalog.
|
